You may cancel your order at any time before it has been shipped. Once your cancellation request is confirmed, a full refund will be issued to your original payment method. Please note that cancellations cannot be processed after your order has entered the shipping process. To cancel an order, please contact our customer service team immediately with your order details.
We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in its original packaging, and accompanied by a valid proof of purchase (receipt or order confirmation). Items that show signs of wear, damage, or are not in their original condition may be denied a refund or subject to a restocking fee.
To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Returns without an RMA number may not be processed. You will be responsible for paying the return shipping costs unless the return is due to our error (e.g., wrong item shipped or defective product).
Once your return is received and inspected, we will send you an email notification regarding the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 7-10 business days. The timing of the refund appearing in your account may vary depending on your financial institution's processing times.
Please note that shipping costs are non-refundable unless the return is due to our error. If you received a discount or promotion on your original purchase, the refunded amount will reflect the actual price paid after discounts.
If you haven't received your refund within the specified timeframe, please first check your bank account or credit card statement to confirm the transaction hasn't been processed. Some financial institutions may require additional time to post the refund to your account.
If you still have not received your refund after this period, please contact your bank or credit card company as there may be a delay in their processing. If the issue persists, contact our customer service team with your order details and we will investigate the matter further.
If you have any questions about our Return & Refund Policy, please don't hesitate to contact us:
Address: 3336 Red Maple Drive, Los Angeles, California
Email: [email protected]
Phone: +1213-901-9112
Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM PST, excluding major holidays.
